Refund policy

.ag-pol{max-width:820px;margin:0 auto;font-family:Georgia,'Times New Roman',serif;color:#4A4448} .ag-pol h2{font-family:Georgia,serif;font-size:27px;line-height:36px;font-weight:normal;color:#2E2A2E;margin:0 0 18px} .ag-pol h3{font-family:Georgia,serif;font-size:19px;line-height:27px;font-weight:normal;color:#2E2A2E;margin:0 0 10px} .ag-pol p{font-size:17px;line-height:29px;margin:0 0 18px} .ag-pol ul{font-size:17px;line-height:29px;margin:0 0 18px;padding-left:20px} .ag-pol li{margin:0 0 8px} .ag-pol a{color:#6F5B8E} .ag-eyebrow{font-family:Helvetica,Arial,sans-serif;font-size:11px;letter-spacing:2px;text-transform:uppercase;color:#8FA893;margin:0 0 12px} .ag-lede{font-size:19px;line-height:32px;color:#2E2A2E} .ag-pol a.ag-btn{display:inline-block;padding:15px 34px;background:#6F5B8E;color:#FFFFFF;text-decoration:none; font-family:Helvetica,Arial,sans-serif;font-size:12px;letter-spacing:2px;text-transform:uppercase;border-radius:2px} .ag-pol a.ag-btn:link,.ag-pol a.ag-btn:visited,.ag-pol a.ag-btn:hover,.ag-pol a.ag-btn:active{color:#FFFFFF} .ag-pol a.ag-btn:hover{background:#5D4B78} .ag-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:0 0 44px} .ag-fact{background:#FAF6F0;border:1px solid #E3DBD1;border-radius:2px;padding:24px 22px;text-align:center} .ag-fact .big{font-family:Georgia,serif;font-size:30px;line-height:38px;color:#6F5B8E;display:block;margin:0 0 6px} .ag-fact p{font-size:15px;line-height:24px;margin:0;color:#6E666A} .ag-key{background:#F3EFE7;border-left:3px solid #6F5B8E;padding:26px 28px;margin:0 0 44px} .ag-key h3{margin:0 0 12px} .ag-key p:last-child{margin:0} .ag-steps{counter-reset:s;list-style:none;padding:0;margin:0 0 44px} .ag-steps li{counter-increment:s;position:relative;padding:0 0 22px 52px;font-size:17px;line-height:29px} .ag-steps li::before{content:counter(s);position:absolute;left:0;top:2px;width:32px;height:32px;border-radius:50%; background:#6F5B8E;color:#fff;font-family:Helvetica,Arial,sans-serif;font-size:14px;display:flex; align-items:center;justify-content:center} .ag-detail{border-top:1px solid #E3DBD1;padding:22px 0} .ag-detail summary{font-family:Georgia,serif;font-size:19px;color:#2E2A2E;cursor:pointer;list-style:none} .ag-detail summary::-webkit-details-marker{display:none} .ag-detail summary::after{content:" +";color:#6F5B8E} .ag-detail[open] summary::after{content:" \2212";color:#6F5B8E} .ag-detail p,.ag-detail ul{margin:14px 0 0;font-size:16px;line-height:27px} .ag-help{background:#FAF6F0;border:1px solid #E3DBD1;border-radius:2px;padding:36px 32px;text-align:center;margin:44px 0 0} .ag-help h2{margin:0 0 10px} .ag-help p{margin:0 0 24px} @media(max-width:749px){ .ag-pol h2{font-size:23px;line-height:31px} .ag-pol p,.ag-pol ul{font-size:16px;line-height:27px} .ag-lede{font-size:17px;line-height:29px} .ag-facts{grid-template-columns:1fr;gap:12px;margin-bottom:34px} .ag-fact{display:flex;align-items:center;gap:16px;text-align:left;padding:18px 20px} .ag-fact .big{font-size:24px;margin:0;flex-shrink:0} .ag-pol a.ag-btn{display:block;text-align:center;padding:16px 20px} .ag-help{padding:28px 20px} }

Returns and exchanges

Thirty days to change your mind, and we will exchange a ring that does not fit.

We would rather you ended up with something you actually wear. If a ring is the wrong size, or something arrives damaged, tell us and we will sort it out.

30

days from delivery to start a return

Unworn

in original packaging, with proof of purchase

5 to 10

business days for a refund to appear

If your ring does not fit

Email us at hello@anxiety-gone.com within 30 days and we will exchange it for the size you need, as long as it is unworn and in its original packaging.

Shipping costs for sending the ring back to us, and for sending the new one out, are yours to cover. So it is worth measuring carefully first. Our sizing guide takes about a minute.

How to start a return or exchange

  1. Email hello@anxiety-gone.com with your order number and what you would like to do. Please do not send anything back before you hear from us.
  2. We will reply with return instructions and the address. Sending it to the manufacturer instead means we cannot process it.
  3. Post it back, unworn and in the original packaging. Return shipping is at your cost, and we recommend a tracked service for anything over $75.
  4. Once it arrives we will inspect it and email you either way. Approved refunds go back to your original payment method within 5 to 10 business days.

What we cannot take back

  • Anything worn, damaged, or missing parts for reasons that are not our error
  • Items returned more than 30 days after delivery
  • Sale items and anything bought with a discount
  • Digital downloads and printables
  • Gift cards
  • Gift baskets and hampers
  • Opened personal care items, for hygiene reasons

If something arrived damaged or faulty, none of the above applies. Email us with a photo and we will replace it.

The details

Holiday returns

Orders placed between 15 November and 24 December can be returned until 15 January, so you can buy ahead without worrying about the 30 day window closing before the gift is opened.

Gift baskets are not eligible for return at any time of year.

Refunds and timing

Once your return arrives we will inspect it and email you whether it has been approved. Approved refunds go back to your original payment method, usually within 5 to 10 business days.

If it has not appeared after that, check your bank account first, then your card provider, since posting times vary. If it still has not shown up, email us and we will chase it.

Original shipping charges are not refunded once an order has left us, and return shipping is deducted from your refund if we arrange it for you.

Damaged or faulty items

Email hello@anxiety-gone.com with your order number and a photo of the problem. We will replace it, and you will not pay shipping either way.

If a spinning band stops turning or catches during normal wear, that counts. Tell us.

Gifts

If the order was marked as a gift and shipped directly to you, we will send you a gift credit for the value once the return arrives.

If it was not marked as a gift, or the buyer had it sent to themselves first, the refund goes back to whoever paid. They will see it on their statement.

Return shipping

You are responsible for return shipping costs, and shipping charges are not refundable. If we arrange the return label for you, that cost is deducted from your refund.

For anything over $75, use a tracked service or add insurance. We cannot refund an item that does not reach us, and untracked returns are difficult to trace.

Not sure what to do?

Email us and we will help you work it out. We read everything.

hello@anxiety-gone.com